Privacy Policy

Altitude LED Systems LLC

Effective Date: 9/9/25

Altitude LED Systems LLC (“Altitude,” “we,” “our,” or “us”) is a U.S.-based limited liability company serving churches around the world with LED screen technology, video system expertise, and design solutions. We respect your privacy and are committed to protecting the personal information you share with us.This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you have. By using our website, products, or services, you agree to the terms of this Privacy Policy.

‍1. Who We Are

‍Altitude LED Systems LLC
316N 325E Valparaiso, Indiana 46383
Phone: (872) 877-3480
Email: support@altitudeled.com
Website: https://altitudeled.com

2. Information We Collect

‍We may collect the following categories of personal information when you use our website, interact with us at events, or purchase products:

• Contact Information: Name, church name, address, phone number, and email.

• Account Information: Username and password for our site.

• Payment Information: Billing address, payment method, and payment details (processed securely through third-party providers).

• Product Information: Product purchases, warranty registrations, service history.

• Technical Information: IP address, browser details, language preferences, device information, and website usage data.

• Location Data: Limited geolocation information when using certain features.

• Other Information You Provide: Feedback, surveys, support requests, or images you submit.

3. How We Use Your Information

‍We use your personal information to:

• Provide, deliver, and improve our products and services.

• Communicate with you about your orders, installations, or support requests.

• Send you product updates, training resources, and marketing communications (you may opt out anytime).

• Support warranty and service claims.

• Personalize your online experience.

• Improve website performance and security.

• Comply with legal obligations and prevent fraud.

4. Photos, Media & Submissions

‍If you share images, testimonials, or other content with us (such as installation photos):

• You represent that you own or have permission to share the content.

• By submitting, you grant us a non-exclusive, royalty-free license to use the material in our marketing, case studies, or training resources.

• We will never use customer-submitted images in ways that misrepresent your church or ministry.

5. Cookies & Tracking Technologies

‍Our website uses cookies and similar technologies to:

• Remember your login and display preferences.

• Analyze site traffic via tools like Google Analytics.

• Deliver tailored advertising through third-party platforms (e.g., Google, Meta).

You can manage or disable cookies in your browser settings. Some features may not work properly without cookies.

6. How We Share Your Information

‍We do not sell or rent your personal information. We only share information in these cases:

• Internal Staff: Our sales and support teams access your information to serve you.

• Service Providers: Third parties such as payment processors, shipping companies, analytics providers, and marketing platforms.

• Legal & Safety: If required by law or necessary to protect our rights, safety, or property.

7. Data Retention

• We keep your personal information only as long as needed:

• Customer purchase and warranty data: up to 7 years for legal and service purposes.

• Website account data: Retained until you request deletion.

• Marketing data: Retained until you unsubscribe or opt out.

• Comments: Retained indefinitely for site functionality.

8. Your Rights

Depending on where you live (including U.S., EU, or UK), you may have the right to:
‍
• Access the data we hold about you.

• Request correction or deletion of your data.

• Opt out of marketing communications.

• Request portability of your data.

• Lodge a complaint with a regulator.

To exercise your rights, contact us at support@altitudeled.com.

9. SMS & Phone Communications

If you opt into SMS messaging:

• We collect your name, email, church name, and mobile number.

• We use this data only for support and product information.

• Standard message/data rates may apply.

• You can opt out at any time by replying STOP or emailing us.

• We do not sell, rent, or share SMS subscriber information with third parties.

10. Children’s Privacy

‍Our services are not directed to children under 13. We do not knowingly collect data from children. If we learn that we have, we will delete it immediately.

11. International Users

‍If you are located outside the U.S., your information may be transferred and processed in the U.S. By using our services, you consent to this transfer.

12. Data Security

‍We apply industry-standard safeguards including encryption, firewalls, and limited access to protect your personal information. While no system is 100% secure, we regularly review and update our practices to keep your data safe.

13. Policy Updates

‍We may update this Privacy Policy periodically. If significant changes are made, we will update the effective date and post the new version on our website.

14. Questions

‍If you have questions about this Privacy Policy or your data, contact us:

Altitude LED Systems LLC
Phone: (872) 877-3480
Email: support@altitudeled.com
Website: https://altitudeled.com