Clarity without compromise, or we’ll buy it back.
The Altitude Buy Back Guarantee
Your church deserves visual clarity you can count on. If you’re not satisfied with the quality of your Altitude LED system and we can’t make it right, we’ll buy it back. That’s confidence you can budget on.
We guarantee you’ll love your screen.Jackie DeboldFulfillment Manager
Why we offer it
Stewardship matters. We know this is a big decision for your church.
We stand behind our work. If the experience doesn’t meet the standard we promised, you’re protected. No guesswork. You get the benefits of a premium system with a clear safety net.
What’s covered (in plain English)
- Quality & performance of your Altitude LED system as installed and configured by our team. This means any Simplified or Turnkey project qualify for the Altitude Buyback Guarantee.
- Unfixable issues after we’ve had a fair opportunity to diagnose, optimize, and service.
- Real-world worship use: brightness, readability, color consistency, signal integrity, and practical operation.
- If we can’t resolve the issue to your satisfaction within a reasonable remediation period, we’ll initiate the Buy Back Guarantee. For specific details, please talk with your dedicated LED Screen Specialist.
What’s not covered
- Damage from misuse, unauthorized changes, or non-Altitude modifications.
- Building/rigging issues outside spec or installed against written guidance.
- Third-party gear or content not provided or approved by Altitude.
- Preference changes (size, aesthetics) unrelated to quality/performance.
1
Tell us what’s wrong
Log the concern in your Project Portal.
2
We make it right
We diagnose, tune, and service (on-site or remote). You’ll see a clear action plan and timeline.
3
Still not satisfied?
If the issue is unfixable, we’ll buy back the Altitude screen system per the terms set out. For more details on the Altitude Buy Back Guarantee, talk with an Altitude LED Screen Specialist today.
FAQs
Have more questions? Try Altitude AI, get the clarity you need instantly.
How long do we have to evaluate the system?
Your SOW outlines the period start date and will be 1 year upon activation.
What counts as a “performance” issue?
A performance problem that remains after Altitude has performed adjustments, component swaps, or service steps defined in the support plan.
Who handles removal cost and logistics if buy back is triggered?
You the customer are responsible for the cost associated with de-installation, packing and freight back to Altitude.
What if we simply change our mind?
The Guarantee is for performance issues, not preference changes. We’ll still help you explore right-sizing or layout revisions.
Ready to talk details?
Let’s walk through your Screen Vision Map, production goals, and how the Altitude Buy Back Guarantee applies to your project. No pressure, just clarity.
Get StartedCase studies
Church Stage Design Ideas with LED PanelsReady to rethink your stage design? Explore bold, flexible ways to use LED panels, from lyric ribbons to custom shapes, that turn your worship environment into a dynamic visual experience.
Small LED Screen Install for ChurchesDiscover how one Florida church replaced their dim projector with a vibrant LED wall, delivering crisp visuals, easy maintenance, and a dramatically better worship experience.
LED Screens for Traditional Small ChurchSee how one Lutheran church upgraded from a dim projector to dual LED screens, enhancing worship clarity and preserving sacred aesthetics with a custom-framed install that blends beautifully into their space.